To place your order, select the desired item(s) in your preferred size and color, then click “Add to Bag.” Your Bag can be accessed at any time via the icon in the top right corner. When you’re ready, click “Proceed to Checkout” and enter your delivery and payment details. Once confirmed, you’ll receive an order confirmation by email. That email is your cue we’ve begun.
The item(s) I had in my Bag have disappeared — what happened?
Items in your Bag are not reserved. If something has disappeared, it likely sold out. If the item becomes available again, the product page may offer a “Notify Me” option. If not, feel free to contact us directly.
What is a preorder, and how does it work?
Select pieces may be available for preorder — this means they’re not yet in stock, but you may reserve them now. Preorder items will show an estimated shipping date. Please note this date is an estimate and may change. You will be charged at the time of purchase, and your order will ship as soon as it arrives.
I haven’t received my order confirmation email. Has my order been confirmed?
Please check your spam or junk folder first. If you haven’t received anything within one hour, contact us and we’ll confirm your order manually.
Where is my order shipped from?
Orders are shipped from one of our fulfillment partners depending on inventory availability. Most orders are dispatched from within the United States or the European Union.
Why am I receiving multiple shipments for one order?
If your order contains items held in different locations, they may ship separately. You will receive a separate shipping confirmation with tracking details for each shipment.
Where is my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You may follow your parcel’s journey from there. If anything seems delayed, contact us and we’ll investigate discreetly.
Can I modify or cancel my order?
If you’ve changed your mind, contact us as soon as possible. If your order hasn’t yet been processed, we’ll do our best to assist. Once shipped, we cannot modify or cancel orders, but returns are of course possible.
What are my shipping options?
You can view all available shipping methods, timeframes, and destinations on our Shipping & Delivery page.
Why hasn’t my order shipped yet?
Orders are processed within 24 hours on business days. If your order was placed late Friday or on a holiday, it will be processed the next business day. Warehouse closures may apply on U.S. or E.U. holidays.
My preorder is past the estimated shipping date. When will I receive it?
Preorder shipping dates are estimates. We will ship your order as soon as it becomes available and notify you with tracking information. Feel free to reach out if you’d like an update.
Questions About Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Amex, Mastercard, Discover), as well as Apple Pay and Google Pay. During periods of high interest, certain methods may be temporarily unavailable for security purposes.
My payment won’t process.
What should I do? Ensure your card issuer hasn’t flagged the transaction. If the issue persists, contact your bank or write to us with your attempted order details.
Can I apply a discount or credit after placing my order?
No. Promotional pricing and store credits must be used at the time of purchase. We do not apply them retroactively — we believe elegance lies in timing.
