Salon 1682 Return Policy

What is your return policy?
Salon 1682 aims to ensure our clients’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.

To return an item, the following conditions must be met:
• Returns must be requested within 14 days of your order being delivered.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be sent back to you.

Please note:
• Items purchased during seasonal sales cannot be returned or exchanged.
• Items marked as Final Sale cannot be returned or exchanged.
• International customers will not be refunded for initial shipping costs and a return shipping fee will be deducted from your refund to cover the cost of the return shipment.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.

How do I start a return?
• In the Returns Portal, please enter your order ID and the email used on the order.
• Once the return form is submitted, a prepaid return label will be generated. The cost of the label will be deducted from your return refund.
• Place all items you wish to return in their original packaging – including any tags, boxes, garment bags, or other items – and ship back with the return label. The item(s) must be in original condition with all original packaging and tags attached. Items not returned in their original condition will not be accepted.
• We will notify you as soon as your item is received and processed. Once your item(s) are received and inspected, a refund will be issued.
• We are not responsible for any loss or damage during return shipment.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

When can I expect my return to be processed?
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

What if I receive a damaged product?
Please contact us about any damaged or defective items with accompanying photos within a 60-day period from the date of purchase.